info@betaclearance.london

+442080046704

9 Casson Sq, London SE1 7GX

Refund & Cancellation Policy

At Beta Clearance London, we aim to provide reliable and hassle-free clearance services. This Refund & Cancellation Policy outlines how cancellations, refunds, and rescheduling are handled.

1. Cancellations by the Customer

  • If you need to cancel your booking, please notify us at least 24 hours before the scheduled collection.
  • Cancellations made less than 24 hours before the booking may be subject to a cancellation fee to cover administrative and scheduling costs.
  • Same-day cancellations may be charged up to 50% of the quoted service fee.

2. Rescheduling

  • You may reschedule your booking free of charge if notice is given at least 24 hours in advance.
  • Rescheduling with less than 24 hours’ notice may incur a £20 rebooking fee.

3. Cancellations by Beta Clearance London

  • In rare cases (e.g., vehicle breakdown, staff illness, unsafe conditions), we may need to cancel or reschedule your booking.
  • If this happens, we will contact you as soon as possible and offer either a rescheduled time or a full refund (if payment was already made).

4. Refunds

  • Refunds are issued for services cancelled by us, or when the customer has prepaid but service could not be delivered.
  • Refunds are processed within 5–10 business days to the original payment method.
  • No refunds will be issued for completed services.

5. Additional Charges (Non-Refundable)

Certain items incur extra disposal charges and are non-refundable once collection has been made:

  • Fridge/Freezer: £60
  • Mattress: £30
  • Gas Bottle: £30

Pricing, Payments & Refunds – FAQ

Q1: How do you calculate the price for rubbish removal?
We charge based on the volume and type of waste collected, plus any additional charges for specific items (see below). A free, no-obligation quote is always provided before we start.

Q2: Do you have any extra charges?
Yes, certain items require specialist disposal and have fixed extra fees:

  • Fridge/Freezer: £60
  • Mattress: £30
  • Gas Bottle: £30

Q3: How can I pay?
We accept cash, bank transfer, and card payments. Payment is required once the job is completed.

Q4: Do you take a deposit?
For large clearance jobs or advance bookings, we may request a small deposit to secure your slot. This will be deducted from your final bill.

Q5: What if I cancel my booking?

  • Cancellation more than 24 hours before: No fee
  • Cancellation less than 24 hours: A cancellation fee may apply
  • Same-day cancellations: Up to 50% charge

Q6: Do you give refunds?
Yes, refunds are issued if:

  • We cancel the service and cannot reschedule
  • You prepaid but we were unable to complete the job

Refunds are processed within 5–10 business days to your original payment method.

Q7: Do you offer free quotes?
✅ Yes, all quotes are free and no-obligation. You only pay once we agree on the final price and complete the job.